1. Order Processing

• All in-stock orders are typically processed and shipped within 24 hours, Monday–Friday.
• Orders placed on weekends or public holidays will be processed the next business day, subject to staffing.
• During peak seasons (sales events, holidays), processing times may be longer.

2. Pre-Orders

• Pre-order items will ship according to the estimated timeframe listed in the product description.
• Please note that pre-order dates are estimates only and may be subject to change due to production or transit delays.
• Orders containing both in-stock and pre-order items may be held until all items are available, unless otherwise specified.

3. Domestic Shipping

• We ship using trusted carriers (UPS, USPS, FedEx, DHL, etc.), chosen at our discretion.
• Standard delivery times are typically 2–7 business days after dispatch.
• Expedited Shipping: The fastest available shipping method within the fee charged will be selected. If a slower method is used, it means a faster option was available but cost more than the fee paid.

4. International Shipping

• We ship worldwide.
• All duties, taxes, and import fees are the responsibility of the customer (importer). These are not included in the purchase price or shipping fee.
• Customs clearance times vary by country and may cause delays outside of our control.

5. Order Tracking

• Tracking numbers will be emailed once your order has shipped.
• Please allow up to 24 hours for the tracking information to update.

6. Shipping Costs

• Shipping costs are calculated at checkout based on order weight, size, and destination.
• Promotional “Free Shipping” offers (if available) will be applied automatically at checkout.

7. Delays & Exceptions

• Estimated delivery times are provided by carriers and are not guaranteed.
• We are not responsible for delays caused by carriers, weather, customs, or other unforeseen circumstances.

8. Lost or Damaged Packages

• If your package is lost in transit, please contact us so we can open a claim with the carrier.
• Damaged orders must be reported within 48 hours of delivery, with photos of the package and items.

9. Incorrect Shipping Information

• Customers are responsible for entering accurate shipping details.
• We are not liable for packages shipped to an incorrect address provided at checkout.
• If a package is returned to us, the customer will be responsible for reshipping costs.

10. Returns & Refused Shipments

• Refused or undeliverable international shipments may be subject to restocking and/or reshipping fees.
• Please refer to our Return Policy for details on eligible returns and refunds.

1. Returns

• We accept returns within 14 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• To start a return, please contact us at help@brugscarcare.com with your order number and reason for return.
• Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.).

2. Non-Returnable Items

• Used or opened chemical products.
• Gift cards, promotional items, or free gifts.
• Items marked as final sale.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 5–7 business days.
• Original shipping fees are non-refundable.

4. Exchanges

• Exchanges are only offered for items that are defective or damaged upon arrival.
• Please contact us within 48 hours of delivery at help@brugscarcare.com with photos of the issue.

5. Damaged or Defective Items

• If your order arrives damaged, defective, or incorrect, notify us within 48 hours with photos of the item and packaging.
• We will send a replacement or issue a refund at no cost to you.

6. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, first check with your bank or card provider.
• If the issue remains, contact us at help@brugscarcare.com so we can follow up.

Last Updated: March 2026

Welcome to Brug’s Car Care (brugscarcare.com). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide:

• Name, shipping address, and billing address when you place an order
• Email address and phone number when you place an order, create an account, contact us, or subscribe to communications
• Business name, website, and related details when you submit a wholesale or partner application
• Any additional information you provide through our contact form, product quiz, or customer support inquiries

Information Collected Automatically:

• Browser type, device type, IP address, and operating system
• Pages visited, time spent on site, referring URL, and browsing behavior
• Cookies and similar tracking technologies used to improve your experience and analyze site performance

Information from Third Parties:

• Payment processing information is handled securely by Shopify Payments and/or third-party payment processors — we do not store your full credit card number
• Order and review data from third-party platforms where our products are sold

2. How We Use Your Information

• Process and fulfill your orders, including shipping and delivery notifications
• Communicate with you about your order, account, or customer service inquiries
• Send promotional emails about new products, sales, and updates (with your consent — you can unsubscribe at any time)
• Improve our website, products, and customer experience
• Prevent fraud and maintain the security of our site
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business, including:

• Shopify (e-commerce platform and payment processing)
• Shipping carriers (USPS, UPS, FedEx, etc.) to deliver your orders
• Email marketing platforms to send communications you’ve opted into
• Analytics tools to understand site usage and improve performance
• Review platforms to collect and display product reviews

Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your cart and preferences
• Analyze site traffic and usage patterns
• Deliver relevant marketing content

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site features such as your shopping cart.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website is secured with SSL encryption, and payment processing is handled by PCI-compliant third-party providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request that we limit how we use your data

California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request its deletion, and opt out of any sale of personal information. We do not sell personal information. To exercise your rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Brug’s Car Care
Email: help@brugscarcare.com
Website: brugscarcare.com